Industry Insights & News

This white paper explores remote working, its viability as a sustainable future option for many businesses, and provides an overview of the recent trends in its uptake.

This white paper explores visual management as an element of an effective Management Operating System and how it can be integrated to build a strong platform to support continuous improvement.

This white paper looks at the outsourced helpdesk environment and the challenges providers should be addressing to enable them to remain competitive in a margin sensitive environment.

This white paper takes a look at the evolution of project management and challenges what we mean by project ‘success’.

This paper looks at why Productivity in the UK might not be rising as quickly as expected and some of the constraints on improving the headline numbers.

This white paper looks at how far technology can actually drive true productivity improvements of a field based workforce.

This white paper provides an insight into why internal teams are created and how they can be used to achieve real value.

This white paper provides a unique insight into why some change initiatives continue to yield benefits and others wither on the vine.

This white paper explores how performance related incentive schemes may not be the best solution and actually a hinderance to achieving true productivity and customer satisfaction.

This white paper takes a look at how some service organisations achieve true productivity gains while others simply ‘automate’ existing operational wastage.

This white paper explores what drives productivity in call centres and how workforce optimisation enables contact centres to enhance service delivery while boosting customer and staff satisfaction.