IT & Telecoms

Sectors

IT & Telecoms

As the IT & Telecoms space becomes more competitive and moves towards automation there is still a requirement for the human touch at all stages in the process.

We work with IT and Telecoms companies to help them add value in their human interactions, improve service levels and reduce cost.

Chetan Shrouti

Our expert Chetan can help with any questions

How we help

Our detailed and hands on approach enables us to identify issues, enhance interfaces and fundamentally challenge the status quo.

Who we work with:
  • Field Engineers
  • Planning teams
  • 1st Line & Service Desks
  • 2nd Line Analysts
  • 3rd Line Support
  • Professional Services
What we do:
  • Improve productivity of delivery teams and their partners
  • Address issues to improve team effectiveness
  • Improve service levels without increasing costs
  • Create structures that help drive performance
  • Coach managers in the skills they need to manage their teams
What we have achieved:
  • Improved performance against SLA
  • Significantly reduced costs in field service teams
  • Created structures to ensure new technology delivers expected benefits
  • Improved project delivery speed and adherence to schedule
  • Increased ‘right first time’ performance and reduced rework

Our expertise

  • Embedding an effective management operating system across operations
  • Implementing accurate measures to plan and drive daily individual performance
  • Creating meaningful operational dashboards to provide insight at all levels of management
  • Enhancing flow through the end to end process through driving out waste
  • Creating more proactive and effective sales and account management teams
  • Transforming forecasting and resource planning techniques to better cope with changing demand
  • Creating capacity to enable service improvement at no additional cost
  • Changing behaviours to create greater accountability and ownership

Featured results

£2M
Average annualised benefits
3.1
Additional revenue through enhanced clams management
+22%
Average productivity improvement
Featured case studies
IT & Telecoms
Insights