How we help
Our detailed and hands on approach enables us to identify issues, enhance interfaces and fundamentally challenge the status quo.
Who we work with:
- Field Engineers
- Planning teams
- 1st Line & Service Desks
- 2nd Line Analysts
- 3rd Line Support
- Professional Services
What we do:
- Improve productivity of delivery teams and their partners
- Address issues to improve team effectiveness
- Improve service levels without increasing costs
- Create structures that help drive performance
- Coach managers in the skills they need to manage their teams
What we have achieved:
- Improved performance against SLA
- Significantly reduced costs in field service teams
- Created structures to ensure new technology delivers expected benefits
- Improved project delivery speed and adherence to schedule
- Increased ‘right first time’ performance and reduced rework
Our expertise
- Embedding an effective management operating system across operations
- Implementing accurate measures to plan and drive daily individual performance
- Creating meaningful operational dashboards to provide insight at all levels of management
- Enhancing flow through the end to end process through driving out waste
- Creating more proactive and effective sales and account management teams
- Transforming forecasting and resource planning techniques to better cope with changing demand
- Creating capacity to enable service improvement at no additional cost
- Changing behaviours to create greater accountability and ownership
Featured results
£2M
Average annualised benefits
3.1
Additional revenue through enhanced clams management
+22%
Average productivity improvement
"The impact of Managementors' actions has dramatically helped us in our short term aims, including a huge annual saving. However, it goes much further in helping set out how far reaching changes to how Computacenter will remain competitive and a key delivery partner to our primary stakeholders - our customers. I'm delighted with how the project has gone and as a catalyst it has been instrumental to our future."
Chris Hanson
Group Industrialisation Director
Computacenter
“As a service organisation, the ability to deliver a best in class customer experience is fundamental to our business. We recognised that there was an opportunity to drive tangible benefits from new ways of working. Managementors were excellent in peeling back each of the layers and providing a clear, logical plan of improvements. The quality of their people has been exceptional and we look forward to continuing our working partnership and relationship.”
Stephen Long OBE
Managing Director
KCOM
“The Managementors team integrated with the team here at Fujitsu very well indeed. They had a good understanding of our business and the challenges we face, a high degree of credibility and built a strong rapport. They had the ability to both challenge and be challenged.”
Dennis Badman
Client Managing Director
Fujitsu
Featured case studies
IT & Telecoms
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