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Services

Our unique approach that encompasses people, processes and systems allows us to offer a fresh perspective and transform existing ways of working.

What’s more, we ensure we fully engage your workforce so that performance improvements are sustained, long after we withdraw.

Our approach

Study

We thoroughly analyse your business to really get to the root cause of issues, study the problem and provide an objective view on how to challenge existing ways of working

Improve

We’ll work closely with your people – blending their experiential knowledge with our expertise to develop a process framework for success. And because they’ve helped develop the solution, their commitment to change will be assured

Coach

We’ll help your organisation implement new ways of working and we’ll devise a management operating system to help you measure, maintain and optimise performance. At the same time we’ll transfer skills to your staff using a blend of workshops, coaching and mentoring

Sustain

We immerse our team into yours. Transferring skills, tools and the spirit to continuously pursue performance improvement across all levels of your operation

We deliver Sustainable Business Advantage, including:​

Margin Enhancement

Boost profitability by identifying and implementing cost efficiencies, tighter commercial controls and revenue enhancing opportunities

Improved Customer Service

Streamlined customer journeys, fewer errors and hand offs resulting in better performance against SLAs, increased customer satisfaction and a reduction in complaints

Scalability

Platform for growth with standardised and controlled methods of operating to enable effective business growth

Collaboration

Enhance team cooperation and efficiency with practical solutions to strengthen interfaces and ways of working within your business, and with your partners, to drive performance and better relationships

Improved Colleague Engagement

Colleagues and teams that are empowered and enabled to raise and resolve issues they face and maximise their potential

Continuous Improvement Culture

Embed a genuine behavioural change, creating an environment of accountability and ownership, and a culture of identifying and driving through improvement opportunities

We do this through Operational Transformation programmes, focusing on:​

Root-cause Analysis

Deep-dive understanding of operational challenges and opportunities.

"Having Managementors guide us through this process has reinvigorated our management team. We know our client is really pleased and seeing the value in it, and we’re confident that we now have the ability to help the rest of our supply chain create better internal processes that ultimately deliver better results for our clients.”
Nick Harris, CEO, National Highways

Behaviour Change

Enhance team performance and workplace dynamics with focused coaching that drives operational excellence and elicits behaviour change.

"The Managementors team engaged well by aligning their own personal approaches, behaviour and attitude with our teams.”
Paul Norris, Computacenter SA, Managing Director

Process Optimisation

Streamline your processes to eliminate inefficiencies and improve overall operational performance.

"The ability to have a set of processes which allowed us to plan far better both now and as the business grows, will enable us to have more scalability in the department. We saw significant productivity improvements at a time where we were particularly busy which exceeded our expectations!”
Scott Hamilton Cooper, Chief Commercial Officer of AX Automotive

PERFORMANCE IMPROVEMENT

Customer Service

Improve customer interactions and satisfaction through tailored, actionable improvements in service delivery.

"The results speak for themselves. Our teams were given a clear framework to actively lead through the day, with a new level of energy and focus. The programme covered the full Customer Services Operation with a range of benefits delivered for our customers and wider stakeholders.”
Annabel Abel, Customer Services Director, ReAssure

PERFORMANCE IMPROVEMENT

Capacity Creation

Ensure optimal use of resources to maximise productivity and reduce waste across your operations.

"Our ability to successfully forecast and match skilled resources against demand significantly improved; with a more mature forecasting process in place we’ve been able to generate substantial workforce utilisation improvements, which in turn increased our competitiveness in this market place.”
Neil Gower, Group Exec Director, KCOM

PERFORMANCE IMPROVEMENT

Productivity Enhancement

Increase workplace productivity with targeted strategies that address bottlenecks and enhance workflow efficiency.

"We now know this was the right thing to do. Managementors taught us how to measure performance – before we were running hand to mouth and pillar to post. We now have a professional approach to maintaining the new tramway – we are measuring our performance in terms of productivity and efficiency. We have implemented a new way of working, which is a significant improvement on where we were before.”
Paul Robinson, Nottingham Trams, MD

PERFORMANCE IMPROVEMENT

Project & Programme Delivery

Achieve project goals and manage complex programmes, on time and within budget through structured planning and effective execution techniques.

"I've worked with you on a few projects now and every time, the well-tailored approach to implementing the project goals has led to successful outcomes and a much stronger, more productive team once the project ends."
Donny Gosher, Director of Utilities and Horticulture, OCS

PERFORMANCE IMPROVEMENT

Service Delivery

Improve the consistency and quality of your service delivery, ensuring reliable and superior customer experiences.

"Thanks to Managementors we’ve proved we can deliver a world‐class service on a reduced cost base. At the same time we’ve reinvigorated our workforce and achieved a huge cultural change in the way we approach our customers and the way we work to support them.”
Trevor Hogarth, Managing Director, Service Division, Serco

PERFORMANCE IMPROVEMENT

Management Reporting

Design and implementation of actionable management reporting to enable leaders to drive performance.

"Managementors have given us the scope to do more for our existing clients and customers with the same resource and has presented the senior management team with robust management information to make the right strategic decisions as to how to further grow our surfacing and infrastructure solutions capability to existing and prospective clients.”
James Birch, Managing Director - Local Highways, Kier

Target Operating Model

Design and implement an operational model that optimises efficiency and aligns with your business objectives for sustainable improvement.

“I think the biggest positive for me, is that we’ve changed our outdated ways of working, transformed the culture, the behaviours and the operating model and we’re moving forwards to creating a more fit for purpose operation."
Stuart Davies, Managing Director - Royal Mail Property & Facilities Solutions

Have a question?

Get in touch

“Managementors generated powerful data points that clearly identified where we weren’t capturing our full productivity potential. They created a plan for process, system and people development that would drive rapid action and generate outcomes fast.”

Martin Bradbury

Managing Directors - Utilities
Laing O'Rourke

Featured case study

National Highways - Green Claims

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