Following Managementors’ successful project working with Kier in Scotland, they have began working with the Kier Clancy Docwra (KCD) joint venture delivering clean water repairs and maintenance across South London. The project focuses to streamline processes and boost productivity of the remotely managed operatives by improving the planning and control of the work as well as driving active management throughout the organisation. By better utilising the technology available, system compliance and visibility of work will be improved allowing daily progress to be monitored in real time. Staff will be both coached in the improved system, and roles and responsibilities re-defined to provide end-to-end responsibility for planning and delivery of work. The anticipated results of these positive changes will be a higher output per available resource, reduced overruns and fines and shorter cycle times for an enhanced customer experience.