Customer Experience Measurement – how important is this?
According to people-focused research firm Maritz, there are 3 dimensions to Customer Experience – customers, insight teams, and managers and employees taking action. Measurement and success is derived from understanding the value of each customer experience by leveraging linkage and analysis, improved engagement with front-line staff, effective communications driven by customer feedback and the provision […]
How do we improve communication in the workplace?
The Oxford Dictionary defines communication as “The imparting or exchanging of information by speaking, writing, or using some other medium” and “The successful conveying or sharing of ideas and feelings.” Such a concise definition, yet business press is littered with stories of breakdowns in vital communications and resulting issues in today’s business. Where do you […]
Technology – does it solve all your headaches?
Technology is evolving so fast that if you blink you’ll miss it. No one can argue that the abundance of advanced and adaptable technology we have available at our finger tips today is anything other than incredible. We have seen this proven both in the past and present day. It was estimated in 1957 by […]
Picked off the low hanging fruit? What next?
When times get tough, it is easy for businesses to focus on survival. In most cases, this begins with a frantic endeavour to cut costs by way of a number of quick win initiatives. The best quick wins provide an immediate, visible benefit to the company, are easily discoverable and cheap to implement. It is […]
A Clean Sweep
I have recently been shadowing some cleaners for a large building, where Covid significantly reduced the level of occupancy. Watching them travel across large areas of flooring and manoeuvre up and down 11 floors, carrying out 4 checks per day for a couple of bathrooms per floor was baffling. With so few people in the […]
Coaching – what does it really mean?
Coaching is the process of working with an individual or a team to help them achieve personal or professional goals. Although often used interchangeably with mentoring, coaches do not provide specific technical advice but rather facilitate the individual’s or team’s problem-solving and decision-making capabilities. Our recent whitepaper “How can a coaching culture transform your business?” […]
Harnessing the Power of Automation
In today’s fast-paced business landscape, the ability to automate repetitive tasks and streamline processes is no longer a luxury; it’s a necessity. Automation not only saves time and reduces human error but also enables organisations to focus on strategic initiatives and enhance productivity. Managementors recently used Microsoft Power Automate to minimise the process steps of […]
