Building resilience as a consultant
The changing nature of business has always driven the need for organisations to build resilient workforces, particularly in case of significant and sudden economic crises, such as the pandemic. They cause major disruptions and truly test the ability to respond and adapt. Consultancies are no exception. Guiding clients through uncertainty and challenging change journeys require […]
Shifting left: the good, the bad and the ugly
As competition becomes ever fiercer and companies try to gain an advantage over their competitors, whilst also controlling costs, there has been a movement towards automation. However, whilst going through the various trials and tribulations of a recent password reset, I was met with an automated voice dictating me through a series of yes or […]
Resistance to change or ‘change fatigue’?
To many individuals change brings uncertainty, fear and potential worries about the future. It can even represent a threat to the individual’s comfort zone, a threat to a status quo, and therefore a threat to a peaceful current state. On the flip side, other individuals are more excited about the prospect of change. They are […]
Am I Hearing or Listening?
Everyone has heard the term at school, probably from quite a strict primary school teacher, “You have two ears and one mouth, you should listen twice as much as you speak.” As cliché as it is, how often have you been in a meeting where the only way you get to speak is to talk […]
Enabling effective active managers
Active management is critical for sustained high performance: It ensures issues are raised and solved proactively, avoiding a culture of fire-fighting Staff’s skillsets are fully utilised and development areas picked up and addressed KPIs and targets are of central focus and specific actions to improve performance are assigned and owned through to completion One of […]
Dealing with the Peter Principle
‘In a hierarchy, every employee tends to rise to his or her level of incompetence’, stated Dr Laurence J. Peter – a sociologist and business consultant – in the 1968 book called ‘The Peter Principle’. The idea of the Peter Principle is straightforward: employees are promoted according not to their skills or aptitude but their […]
Influencing Sustainable Change
Influence is a vital part of leadership – to lead is to influence outcomes. The Cambridge Dictionary defines influence as affecting or changing how someone or something develops or thinks. It is essentially a powerful tool in getting what you want. In the workplace, influence may be required to garner support for a particular decision, […]
It’s good to talk
As businesses seek to redefine themselves during this period of (seemingly) never ending change, we as consultants are increasingly finding ourselves tasked with supporting programmes of organisational transformation. Change programmes we typically see appear to focus on engagement, resilience and embedding organisational identity, where company culture allows colleagues to thrive, whilst being given the right […]
Are you busy being unproductive?
Are you often busy, but look back and wonder where all the time has gone? Do you feel that you are spending a lot of time on something but not getting much done? We’re in a constant rush and it feels like no-one has ‘free time’ to do anything. We run late for meetings, grab […]
The Transport industry – Is it moving in the right direction?
It is well known that good customer service is a key driver for all businesses to remain successful in retaining loyal customers, attracting new customers and remaining competitive in the market. Particularly in industries such as Transport where operators are more exposed to the general public day-to-day, it has become increasingly imperative, as demand is […]
