Why Your AI Investment Is Not Delivering Value
Following the success of the Reading Rowathon, a team of our consultants recently completed another demanding physical challenge in an attempt to raise a whopping £1500 for our chosen charity of the year, The Royal Marsden Cancer Charity. The Challenge Conquer the National Three Peaks — Ben Nevis, Scafell Pike, and Snowdon/Yr Wyddfa — within […]
Doing Right by the Customer: The Smart Path to Efficiency in Financial Services
This white paper explores how financial services firms can use the FCA’s New Consumer Duty as a catalyst for operational efficiency, improved customer outcomes, and sustainable competitive advantage.
The Hidden Costs of Poor IT Project Delivery
This whitepaper explores the root causes of IT project failure and offers a strategic, operations-focused blueprint for success.
Breaking the Cycle: How the Water Industry Can Overcome Inefficiencies and Improve Performance
From rising operational costs and stagnant capital expenditure to persistent performance gaps in areas such as pollution, leakage, and customer service, water companies are under increasing pressure from regulators, investors, and the public.
Leveraging Customer Experience with Operational Excellence
This paper demonstrates that Operational Excellence (OpEx) and
Customer Experience (CX) do not have to clash against one another,
rather they should complement each other and reach equilibrium.
The NHS Productivity Challenge
This white paper argues that while productivity is critical, relying solely on conventional productivity metrics can lead to misleading conclusions and potentially harmful decisions.
Practical Steps for Project Planning Success
Whilst Planning is complex and spans multiple areas, there are some
relatively simple, common-sense principles and approaches that can be implemented and controlled to help
ensure the successful delivery of key outcomes.
The Feedback Advantage
For businesses, this can relate to your brand, your team or the services you provide to your customers.
It may come directly from customers during your interactions, or internally from within. Sometimes
the feedback will be clear and obvious, however, sometimes it will be more subtle, and may not be
recognised as typical feedback.
FinTech
Financial services companies have been pouring money into technology to solve their problems for many years now.
Active Management v. Autonomy
Autonomy has been proven to be a key driver in employee engagement, retention and productivity. Management plays a critical role in facilitating a sense of autonomy amongst the workforce.
