What not to forget when going digital in Financial Services
This white paper explores the age of digital within the Financial Services industry and how sustainable performance improvement is about more than chasing trends.
Providing a Service: A look into outsourced helpdesks
This white paper looks at the outsourced helpdesk environment and the challenges providers should be addressing to enable them to remain competitive in a margin sensitive environment.
Creating a climate for project success
This white paper takes a look at the evolution of project management and challenges what we mean by project ‘success’.
The Productivity Challenge
This paper looks at why Productivity in the UK might not be rising as quickly as expected and some of the constraints on improving the headline numbers.
Building a more productive workforce
This white paper looks at how far technology can actually drive true productivity improvements of a field based workforce.
Working with Internal Teams
This white paper provides an insight into why internal teams are created and how they can be used to achieve real value.
Sustaining the benefits of a change initiative
This white paper provides a unique insight into why some change initiatives continue to yield benefits and others wither on the vine.
Motivation and Reward
This white paper explores how performance related incentive schemes may not be the best solution and actually a hinderance to achieving true productivity and customer satisfaction.
Performance improvement for field service operations
This white paper takes a look at how some service organisations achieve true productivity gains while others simply ‘automate’ existing operational wastage.
Implementing performance improvement in call centres
This white paper explores what drives productivity in call centres and how workforce optimisation enables contact centres to enhance service delivery while boosting customer and staff satisfaction.
