Financial service firms face challenges on every front, from Brexit to changing regulations and increasingly demanding customers. Whilst there is a significant focus on the digital agenda, we believe transformation needs to go beyond systems and platforms to focus on the most valuable asset, people. Our detailed and hands on approach enables us to identify issues, enhance interfaces and fundamentally challenge the status quo. Time and again we’ve achieved phenomenal operational and financial benefits without the lengthy and costly investment required in digitalisation.

As the IT & Telecoms space becomes more competitive and moves towards automation there is still a requirement for the human touch at all stages in the process. It is becoming more important than ever that these people provide a great service and deliver to client expectations, whilst costs are managed to ensure that the service remains competitive. We work with IT and Telecoms companies to help them add value to their clients, improve service levels and reduce cost.

With significant planned government investment and transformational projects like HS2 underway, this sector is experiencing healthy growth. However, in a post Covid world where spend is especially scrutinised and value for money is sacrosanct, carefully managing risk as well as delivering on time and to budget has never been more important. Whilst driving productivity has always been high on the agenda, we’ve increasingly seen clients are grappling with collaboration. Often discussed but rarely effectively implemented, it can be a game changer for expediting delivery and guaranteeing quality.

The construction industry has always faced significant challenges in delivering projects on time and within budget. With most of the risk borne by contractors, the cost to deliver is significantly increasing due to rising costs in materials and labour, negatively impacting margins. Pre-construction issues are also a common cause of delays and increased cost, as teams implement works around on site mid-programme. These issues, together with a lack of effective forecasting and project controls, mean surprises can occur late in the programme and lead to delays in completion increasing pre-lim costs and the risk of LADs.

The FM sector has become commoditised and extremely competitive. As a result, it is increasingly important for FM providers to focus on efficiency, year-on-year cost savings and innovation. Productivity can be overlooked, as ops managers site low bid rates as the main cause of margin dilution. In today’s environment it is essential to provide a great service at competitive rates whilst managing costs effectively. We work with FM providers to drive performance, improve levels of service and enhance margin.

With the increased challenges to service and spending that today’s environment brings, it is more important than ever that both Central and Local Government operate effectively and provide quality services in a cost effective manner. Whilst outsourcing has traditionally been seen as a way of achieving this local authorities are increasingly looking at how services can be delivered in house. We work with clients to add value to their operations by improving productivity and service levels and reducing cost of delivery.

Within today’s competitive environment there is now even more of a challenge for Transport Operators to ensure that excellent customer service is delivered in a cost effective manner. Transport operators need to be lean and innovative in the way they provide services whilst supporting the drive to net zero. We work with clients to add value by improving productivity, reducing costs and improving service across all elements of the transport sector.

The nuclear sector is diverse and ranges from building new power plants, to decommissioning old ones and into defence. Our experience in Nuclear covers all three and we see similar challenges which revolve around the effective management of risk and complexity. Often we see construction and engineering teams who struggle to meet SQEP requirements and very quickly find themselves on the back foot facing mounting pressure to meet increasingly unrealistic delivery milestones.