We are a proud accredited suppliers on the Bloom NEPRO procurement framework. Under the framework we are able to offer our consultancy services – specialising in Performance Improvement, Process Re-engineering and Management Coaching – to public sector organisations that are in need.
How we help
Our detailed and hands on approach enables us to identify issues, enhance interfaces and fundamentally challenge the status quo.
Who we work with:
- Front line staff
- Back office processing teams
- Support staff
- Supervisors and Managers
What we do:
- Coach managers to help them drive team performance
- Carry out process reviews to ensure they are fit for purpose
- Implement effective reporting to give insight into performance
- Create structures that support effective delivery of services
- Improve productivity and service levels
What we have achieved:
- Improved compliance of FM operation
- Reduced level of Voids in Local Authority Housing Partnership
- Improved delivery of pothole repair operation
- Reduced cost of delivering FM service to MOD locations
- Raised service levels of Council Tax collection teams
Our expertise
- Embedding effective management systems across operations
- Training and coaching managers and supervisors to enable them to drive performance of their teams
- Improving planning and scheduling practices
- Implementing structures which identify and address issues within the business
- Creating sustainable performance improvement within client facing operations
- Reducing cost of delivery of front line services
Featured results
£1.3M
Reduction in cost for Local Authority
75%
Reduction in missed appointments
50%
Reduction in void days for housing partnership
Featured case studies
