How we help
Our detailed and hands on approach enables us to identify issues, enhance interfaces and fundamentally challenge the status quo.
Areas we work in:
- Depot Maintenance
- Operations
- Infrastructure Maintenance
- Line & Base Maintenance
Who we work with:
- Engineers
- Supervisors and Managers
- Planners
- Central Teams
What we do:
- Enhance interfaces and collaboration through breaking down silos
- Review structures and roles & responsibilities to support improved performance
- Act as a catalyst for delivery transformation
- Challenge legacy behaviours and ways of working
- Coach managers in a more active style of management
- Implementation of tools and systems to provide greater levels of control
What we have achieved:
- Increased fleet utilisation and reduced number of unavailable vehicles
- Reduced maintenance times whilst improving fleet reliability
- Enabled the implementation of night shift without increasing headcount
- Reduced cost of delivery of maintenance service
- Improved track maintenance compliance levels and reduced repeat issues
Our expertise
- Embedding an effective management control system across operations
- Implementing accurate measures to plan and control performance against
- Creating meaningful operational reports used at all levels of management
- Improving planning and scheduling practices
- Delivering active management coaching
- Implementing systems to get to root cause elimination
- Creating capacity to enable service improvement at no additional cost
Featured results
50%
Reduction in spare fleet size
30%
Increase in engineer utilisation
“We now know this was the right thing to do. Managementors taught us how to measure performance – before we were running hand to mouth and pillar to post. We now have a professional approach to maintaining the new tramway – we are measuring our performance in terms of productivity and efficiency. We have implemented a new way of working, which is a significant improvement on where we were before.”
Paul Robinson
Managing Director
Nottingham Trams
“We definitely achieved everything that we set out to in the objectives – we have improved service delivery for our customers, enhanced our consistency of process, transformed communication and improved the overall efficiency of our operation.”
James Blackshaw
Head of Engineering Quality and Efficiency
First Bus
Featured case studies
Transport
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