How we help
Our detailed and hands on approach enables us to identify issues, enhance interfaces and fundamentally challenge the status quo.
Who we work with:
- Operations Managers and Supervisors
- Schedulers and Planners
- Contact Centres and Help Desks
- Field Engineers
- Construction Directors and Project Managers
What we do:
- Improve productivity of mobile workforces
- Address issues and remove causes of wastage
- Improve service levels without increasing costs
- Create efficient structures that help drive performance
- Coach managers in the skills they need to manage their teams effectively and improve performance
What we have achieved:
- Reduced the cost to deliver service whilst improving performance against SLA, reducing penalties
- Significantly increased the productivity of field service teams
- Re-structured operations and embedded optimum ratios of managers and schedulers to engineers
- Increased first time fix ratios and reduced repeat visits
- Optimise PPM regimes
Our expertise
- Embedding effective management systems across operations
- Significant experience in end to end delivery of contracts
- Creation of effective field teams to deliver excellent customer service
- Improving planning and scheduling functions
- Delivering active management coaching to front line managers
- Creating effective structures with clear roles and responsibilities
- Installing meaningful operational reporting giving managers insight
Featured results
£1-5M
Annualised benefits
3:1
Average ROI
20%
Average productivity improvement
“Everyone is now working in the same way. It doesn’t matter which region it is, I can go straight in and find what I need to know. I can see what I need to focus on and can manage by exception.”
Rob Howes
Regional Operations Manager
OCS
“The project with Managementors has enabled us to transform our ways of working, to align ourselves to the FM industry.”
Stuart Davies
Managing Director - Royal Mail
Property & Facilities Solutions
“Managementors were able to provide dedicated consultants who focused on a different angle and showed me a different perspective – and I now have a much better understanding of how to drive improvements. There’s no way I would have got down to the same level of detail and achieve what we have without the help of Managementors.”
Andy Voase
Operations Director - South
Amey plc
Featured case studies
Facilities Management
Insights
